Resources

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RRP: £19.95   Paperback: 179 pages   Publisher: SCiO - independently (10 Jan. 2020)   ISBN: 1708360085 This book is for readers who already have some familiarity with ITIL and/or work in IT service organisations. This book will be useful for managers, consultants, ITIL specialists and trainers to provide context and solutions to everyday problems of planning, organising and implementing ITIL & ITSM. The focus is ITIL version agnostic: the po... Read more
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RRP: £25.39  Paperback: 338 pages  Publisher: Wiley (24 July 2009)  ISBN: 0470060565 The world of management is in crisis - the old remedies no longer work and organizations are failing at an increasing rate. Although many talk of 'joined up thinking', few offer practical guidance on how to achieve this in organizations. The Fractal Organization sets down the practical implications of a well tested systemic approach to building organizations tha... Read more
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RRP: £34  Paperback: 226 pages  Publisher: John Wiley (23 Mar. 2007)  ISBN: 0470025549 From the father of Soft Systems Methodology (SSM), Peter Checkland, comes a new, accessible text which clearly and concisely looks at SSM. The book leaves out all of the development detail and historical/intellectual material which can be found in Checkland's other classic works, but contains the practical essentials that will allow teachers to teach SSM accur... Read more
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RRP: £25   Paperback: 464 pages   Publisher: Random House Business; 2Rev Ed edition (6 April 2006)   ISBN: 9781905211203 Peter Senge, founder and director of the Society for Organisational Learning and senior lecturer at MIT, has found the means of creating a 'learning organisation'. In The Fifth Discipline, he draws the blueprints for an organisation where people expand their capacity to create the results they truly desire, where new and expan... Read more
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RRP: £25  Hardcover: 412 pages  Publisher: John Wiley & Sons; 2 edition (27 July 1990)  ISBN: 0471927163 "Systems: Concepts, Methodologies and Applications, Second Edition" is brought forward by Brian Wilson Department of Systems and Information Management, Lancaster University, UK. The result of many years' experience, this book, now extensively revised and updated, emphasizes the application of systems concepts and methodologies that have ... Read more
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RRP: ~£20   Paperback: 178 pages   Publisher: John Wiley & Sons; New edition (28 Sep 1994)   ISBN: 0471951366 In Brain of the Firm and The Heart of Enterprise Stafford Beer worked out the scientific laws that govern any viable system. They constitute the basis for this book which is concerned solely with the application of those laws to the understanding of any particular enterprise. In the form of a Handbook or Manager's Guide, Diagnosing t... Read more
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RRP: £44  Paperback: 600 pages  Publisher: John Wiley & Sons; New Ed edition (28 Mar. 1995)  ISBN: 0471948373 This is the companion volume to Brain of the Firm and addresses the nature of viable systems, those capable of surviving. It does not use the neurophysiological basis elucidated in brain, but develops the same theory from first principles. This book declares that every enterprise is a system, and in particular must be a viable system... Read more
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RRP: £23.75  Paperback: 216 pages;  Publisher: Harvard University Press; New Ed edition (1 July 1974)  ISBN: 9780674627512 A physical quantity can be expressed as the product of a number and a physical unit.  A formula expresses a relationship between  physical quantities. A necessary condition for a formula to be valid is that all terms have the same dimension, meaning every term in the formula could be potentially converted to contain the iden... Read more
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